Return Policy
15-Day Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not happy with your item for any reason, you may return it within 15 days of the original purchase date for a refund or exchange. Please read the following guidelines to ensure a smooth return process:
1. Eligibility:
- Items must be in their original condition, unused, and with all tags and packaging intact.
- Certain items such as perishable goods, personalized items, and digital downloads are not eligible for return.
2. Return Process:
- Contact our customer service team within 15 days of receiving your order to initiate the return process.
- Provide your order number, the item you wish to return, and the reason for return.
- Our team will provide you with a return authorization and further instructions.
3. Shipping:
- Customers are responsible for the shipping costs associated with returning the item, unless the return is due to a mistake on our part.
- We recommend using a trackable shipping method to ensure the safe return of your item.
4. Refund/ Exchange:
- Once we receive the returned item and verify its condition, we will process your refund or exchange.
- Refunds will be issued to the original payment method within 5 business days of receiving the returned item.
5. Exchanges:
- If you would like to exchange an item for a different size or color, please indicate your preference when initiating the return.
- Exchanges are subject to availability. If the requested item is not available, we will process a refund instead.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item or arrange for a replacement.
7. Final Sale Items:
- Items marked as "Final Sale" cannot be returned or exchanged.
